Shipping policy
Thank you for your interest in our artwork. We are committed to providing a reliable and transparent shipping experience. Please review the following policy details carefully.
1. Shipping Destinations
We currently ship to the following countries:
United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States.
Shipping to certain locations within these countries may occasionally be unavailable due to factors such as:
• Oversized package dimensions
• Restrictive customs policies in some regions
Our Process:
After you place an order, we will confirm shipping availability with our logistics partners within one week.
• If shipping is available: Your order will move into processing
• If unavailable: We will promptly notify you and issue a full refund
Customs & Import Duties:
International customers are responsible for any customs duties, import taxes, or related fees required by their country. These charges are not included in the product price or shipping cost and are payable by the recipient upon delivery.
2. Shipping Costs
All shipments are delivered via air freight to ensure timely delivery to your door，the cost will be various depends on the location, the cost may apply for some locations. Any additional fees will be communicated and confirmed with you before order shipment.
3. Delivery Times
All orders are shipped via air freight to ensure the safest and most efficient delivery.
General Timeline:
• Order Confirmation: Sent via email shortly after checkout (please check your spam folder if not received)
• Order Processing: Please allow 3-7 business days (Monday - Friday, excluding public holidays) for us to carefully prepare and package your artwork
• Transit Time: Once shipped, delivery typically takes 7-10 business days (Monday - Friday) to most destinations
Please note that the total delivery time = Order Processing Time + Transit Time. Delays due to customs clearance are possible and beyond our control.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package's journey in real-time.
5. Customs Clearance
Please note that international shipments must clear customs. This process may add additional time to the estimated transit period and is beyond our control. Please check with your local customs office for specific import regulations.
6. Damaged Items
We package each piece with great care to ensure safe delivery. In the unlikely event your order arrives damaged:
• Contact us within 48 hours of delivery at giggo@foxmail.com
• Provide evidence by including clear photos of the damaged product and all packaging materials
• We will resolve the issue by arranging a replacement or refund after evaluating the situation
Policy Updates
We may update this shipping policy periodically to reflect changes in our services or regulations. The latest version will always be posted on this page.
Contact Us
For any shipping-related questions, reach us at: giggo@foxmail.com