FAQ

Product Design and Brushing Method

1. How is the Giggo Vertical Sweep Electric Toothbrush different from a regular electric toothbrush?

Giggo is designed around proper brushing technique rather than high-frequency vibration.

For the upper teeth, guide the brush from the gum line downward toward the crown. For the lower teeth, guide it upward from the gum line toward the crown. This vertical sweeping motion helps clean surface plaque and stains while reducing the extra stimulation that may be caused by aggressive horizontal brushing.

Most conventional electric toothbrushes use high-frequency vibration to create side-to-side bristle movement. Giggo does not use high-frequency vibration. Its rotating brush head works together with the correct brushing direction to clean the teeth.

2. What is the Bass brushing technique?

The Bass technique is a brushing method that focuses on cleaning along the gum line. The bristles are usually placed at approximately a 45-degree angle toward the gum line and moved gently with short strokes.

Giggo also focuses on cleaning around the gum line, but uses an automatic rotating brush head and a vertical sweeping motion to make the technique easier to follow.

3. Why should I brush in the direction of tooth growth?

Brushing from the gum line toward the crown helps reduce the extra stimulation caused by aggressive horizontal brushing. It may also help reduce the risk of gum recession or wedge-shaped wear associated with excessive horizontal brushing.

This motion also helps sweep away soft plaque and surface stains.

4. How does the brush head work?

The brush head rotates automatically. Simply place it gently against the tooth surface, hold it on each tooth for a few seconds, and then slowly move to the next tooth.

5. How do I control the brushing direction?

The handle has three buttons:

  • Press the upper button to rotate the bristles downward, suitable for the upper teeth.
  • Press the lower button to rotate the bristles upward, suitable for the lower teeth.
  • Press the middle round button to stop the bristles.

You usually only need to change the direction once or twice during each brushing session.

6. Does Giggo vibrate?

No. Giggo does not use high-frequency vibration. The brush head rotates and follows the direction of the teeth.

Suitable Users and Cleaning Results

7. Who is Giggo suitable for?

Giggo may be suitable for:

  • People with sensitive teeth or teeth that become easily sore
  • People with fillings or dental implants
  • Teenagers aged 12 and above
  • Pregnant women with sensitive oral conditions
  • Older adults with existing dental concerns
  • People who want a more thorough daily cleaning routine
  • People with surface stains or dark spots on their teeth
  • People who have difficulty cleaning the inner surfaces of their molars or lower front teeth
  • People who find the Bass technique difficult to use

If you have an oral disease, are recovering from dental treatment, or have specific dental concerns, consult a dentist before use.

8. Can Giggo replace dental advice or professional treatment?

No. Giggo is designed to support daily oral hygiene. It does not replace dental examinations, professional treatment, or personalized dental advice.

9. How effective is Giggo?

With correct use, many users can feel that the inner surfaces of their teeth become smoother and less sticky after brushing.

With continued use, some surface stains and dark spots may gradually become lighter, and the overall appearance of the teeth may look brighter. Regular cleaning may also help reduce the buildup of soft plaque.

Individual results vary depending on oral condition, diet, and brushing habits.

10. How quickly can I feel a difference?

Some users may notice smoother inner tooth surfaces after the first use.

After several days, some surface stains may begin to look lighter. After approximately one month of consistent use, the overall brightness of the teeth may become more noticeable.

11. Can Giggo remove dark spots on teeth?

Giggo can help clean certain surface stains and external discoloration caused by coffee, tea, tobacco, or other substances.

If a dark spot is caused by tooth decay, tartar, internal discoloration, or another dental condition, it requires professional dental examination and treatment.

12. Can Giggo help improve bad breath?

Keeping the teeth, gum line, and inner tooth surfaces clean may help reduce food residue and oral buildup that can contribute to bad breath.

If bad breath continues, consult a dentist.

13. What brushing pressure should I use?

Place the bristles gently against the teeth. Do not press too hard or keep the brush in one position for too long. Hold it on each tooth for a few seconds before moving to the next tooth.

14. How often should I brush?

We recommend brushing twice a day.

15. Do I need a special toothpaste?

No. Giggo can be used with your regular toothpaste.

Brush Heads and Package Contents

16. What is included in one Giggo set?

The single set includes:

  • 1 toothbrush handle
  • 2 brush heads
  • 1 Type-C charging cable
  • 1 instruction manual

The Duo Set includes:

  • 2 toothbrush handles
  • 4 brush heads
  • 2 Type-C charging cables
  • Instruction materials

17. How often should I replace the brush head?

We recommend replacing the brush head every three months. Replace it earlier if the bristles become visibly worn, bent, or damaged.

18. Can I purchase replacement brush heads separately?

Yes. Replacement brush head packs are available separately.

19. How should I clean the brush head after use?

Rinse the brush head after brushing, then place the toothbrush in a ventilated area and allow it to air-dry naturally.

Charging and Water Resistance

20. How long should I charge Giggo for the first time?

For the first charge, we recommend charging the toothbrush for 5–6 hours.

21. How long does a full charge last?

Under normal use, a full charge can last approximately one month. Actual battery life depends on usage frequency and brushing duration.

22. What type of charging port does Giggo use?

Giggo uses a Type-C charging port. A charging cable is included, but a wall charger and power adapter are not included.

23. Is Giggo waterproof?

Giggo has passed water-resistance testing and is suitable for normal daily brushing. However, it should not be immersed in water for extended periods.

24. How do I know when the battery is low?

When the battery is low, the brush head will rotate more slowly. Recharge the toothbrush when this happens.

Purchase and Payment

25. What is the difference between the Single Set and the Duo Set?

The Single Set includes one handle and two brush heads.

The Duo Set includes two handles and four brush heads. It is suitable for two users, with each person using their own brush head.

26. What is the difference between Fresh Blue and Gentle Pink?

The main difference is the color. The function and usage are the same.

27. How much is shipping?

Shipping fees vary depending on the destination country or region. The final shipping cost is shown at checkout.

Orders of US$99.99 or more qualify for free shipping.

28. What payment methods are supported?

PayPal is currently supported.

29. Do you offer bulk purchasing?

Yes. For bulk orders, please contact Giggo by email or WhatsApp.

Shipping and Tracking

30. Where does Giggo ship?

Giggo ships to destinations across North America, Europe, Southeast Asia, the Middle East, and other supported regions. Availability is confirmed at checkout based on the delivery address.

31. How long does order processing take?

Orders usually require 7–10 business days for preparation.

32. How long does delivery take?

After dispatch, delivery usually takes approximately 15 days. Actual delivery time may vary depending on the destination, customs, and the carrier.

33. Will I receive tracking information?

Yes. Tracking information will be provided after the order is shipped. Tracking updates are generally refreshed once a week.

34. What should I do if my package is delayed or held by customs?

Please contact customer service by email and provide your order number and tracking information. Our team will assist with the follow-up.

35. Who pays customs duties?

Giggo covers customs duties. Actual handling may vary depending on the destination country and local customs procedures.

36. Can I change my shipping address after placing an order?

Shipping addresses cannot be guaranteed to be changed after an order is placed. Please confirm all delivery details before submitting your order.

Returns and After-Sales Support

37. What is the return period?

Please contact customer service within 7 days of receiving your order if you need to request a return.

38. Can I get a refund after using the toothbrush?

Used toothbrushes are not eligible for refunds due to personal-use and hygiene considerations.

39. What should I do if there is a product problem?

Please contact customer service if the product has a quality issue. Giggo provides after-sales support, including repair or replacement, depending on the specific issue.

40. What information is needed for after-sales support?

Please provide:

  • Your order number
  • A description of the issue
  • Photos or a video of the product
  • Your delivery information

This helps our customer service team assess the issue more efficiently.