Refund policy

Return and Refund Policy

We want you to feel confident when ordering from Giggo. This policy applies to purchases made through giggo.store.

1. 14-Day Return Window

You may request a return within 14 days of receiving your order.

Because toothbrushes and replacement brush heads are personal hygiene products, products that have been opened or used cannot be returned for a change of mind. To be eligible for a return, the product must be unused, unopened, in its original packaging, and accompanied by proof of purchase.

We will also assist if:
• Your order arrives damaged or defective.
• You receive the wrong product, color, or quantity.
• An item is missing from your order.

Returns are not accepted for:
• Opened or used oral-care products, except where a verified product defect applies.
• Normal wear and tear, accidental damage, misuse, improper storage or charging, or unauthorized modification or repair.
• Items returned without prior authorization.

2. One-Year Quality Guarantee

Giggo toothbrush handles include a one-year limited quality guarantee covering verified defects in materials or workmanship under normal use. The guarantee does not cover replacement brush heads, normal wear and tear, accidental damage, misuse, improper storage or charging, or unauthorized modification or repair.

To request support, email giggo@foxmail.com with your order number and a clear description of the issue. Photos or a short video may be requested so we can assess the problem.

3. How to Request a Return or Exchange

Contact giggo@foxmail.com before sending any item back. Include your order number, the reason for your request, and supporting photos or video when relevant. We aim to respond within 48 hours on business days.

If your request is approved, we will provide return instructions and the correct return address. Please use a trackable shipping service and keep the tracking information. Items sent back without prior authorization may not be accepted.

4. Return Shipping Costs

For an approved change-of-mind return, the customer is responsible for return shipping costs. If the return is caused by a verified product defect or an error made by Giggo, we will cover reasonable return shipping costs or provide another appropriate solution.

5. Refunds

After an approved return is received and inspected, we will notify you of the result. Approved refunds are issued to the original payment method within 14 business days. Your bank or payment provider may require additional processing time.

Original shipping charges, customs duties, import taxes, and other third-party fees are not refundable unless required by applicable law or the return results from an error made by Giggo.

6. Exchanges and Replacements

If a replacement is approved and the same item is available, we will send the same model or variant. If it is unavailable, we will contact you to discuss an alternative or a refund.

7. Contact

For return, refund, exchange, or quality-guarantee questions, contact giggo@foxmail.com.